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Transfer of the Agreement or death of the Subscriber

Zmień język na Wybór języka - polskiPolski

If you are unable to continue with the agreement execution, please transfer it to another person. We ensure continuity of use of UPC services also in case of the Subscriber’s death. Click the topic that interests you and read about the details.

  • 1. Transfer

    If you cannot continue with the agreement execution (in your current or new place of residence), we encourage you to identify the person who will continue to use the UPC services. In order to transfer the contract to another person, it is sufficient for the new Subscriber to provide the filled in document (for individual or business Customers). It is also possible to transfer the contract to another person during the promotion – this will allow you to avoid fees resulting from the failure to comply with the offer terms and conditions.

    The transfer fee is charged to the new Customer and indicated in the price list (Additional Services – Transfer of rights and obligations under the Subscription Agreement) for individual and businessCustomers.

    Contact us:

    • Correspondence address:
      UPC Polska Sp. z o.o.
      Ogólnopolskie Biuro Obsługi Klientów
      ul. Murckowska 14c, 40-265 Katowice
    • or find the nearest UPC Store
  • 2. Death of the Subscriber

    We ensure continuity of use of UPC services also in case of the Subscriber’s death. First, we kindly ask you to provide us with the copy of the death certificate:

    • by way of chat tool - remember to attach the document scan
    • by visiting the nearest UPC Store
    • by sending a letter to:
      UPC Polska Sp. z o.o.
      Ogólnopolskie Biuro Obsługi Klientów
      ul. Murckowska 14c, 40-265 Katowice

    In your correspondence, please provide the contact number for our consultant to call you back in order to discuss details.

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