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- To log in use your user name and password.
Your user name must be one of the following:- e-mail address
- customer ID number that you can find in the service agreement or in every invoice issued by UPC
- an individually created name
Your password must be one of the following:- an individually created password - if your user name is your e-mail address or an individually created user name
- PESEL (or NIP for business customers in the following formats: XXX-XXX-XX-XX or XX-XXX-XXX-XX) – if your user name is your customer ID number
- If you key in correct data and you still cannot log in, we recommend deleting cookie files.
How to delete cookie files in the most popular web browsers?
- a) Google Chrome
- If you delete cookie files, you will be logged out from your saved websites. You may also lose your saved browser settings.
- Open Chrome web browser.
- In the upper right corner click on More, then click on More tools and Clear browsing data.
- Choose a time range - select All time.
- Check the boxes next to Cookies and other sites data and Cached images and files.
- Click on Clear data.
- b) Mozilla Firefox
- If you delete cookie files, you will be logged out from your saved websites. You may also lose your saved browser settings.
- Open Firefox web browser.
- In the upper right corner click on More, then click on History and Clear recent history.
- Set time range to clear - select Everything.
- Select Cookie and Cache.
- Click on OK.
- c) Internet Explorer
- If you delete cookie files, you will be logged out from your saved websites. You may also lose your saved browser settings.
- Open Internet Explorer web browser.
- In the upper right corner click on Tools, then click on Safety and Delete browsing history.
- Check the box next to Cookies and website data.
- Click on Delete.
Still can't log in?
If you have problems with logging in, please contact us.
If you cannot log in to Moje UPC, check your account balance and the last payment here.
- a) Google Chrome