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If you receive bills in an electronic form:

The process of generating and submitting bills in My UPC takes several days. For this reason, they are available online on the 6th to the 11th day of a settlement period. If your bill is not available following this deadline and you haven’t received an e-mail message with the confirmation of a bill issuance, contact us by phone (813 813 813) or through the online chat.

If you receive bills in a paper form:

If you haven’t received a bill after the lapse of 1-2 weeks from the predicted date of its submission, contact us by phone (813 813 813) or through the online chat.

Check your account balance and the last payment

Fill in the following contact form and check how much you have to pay, as well as the date and amount of your last payment.