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How to pay a UPC bill?

Zmień język na Wybór języka - polskiPolski

 

Bills may be paid in several ways. Please find the detailed information below.

 
  • 1. E-payment
    1. Log into My UPC.


    2. On the main page, you will find a button Pay/Zapłać – click it. If there is no such button, it means that you have no outstanding bills.

      My UPC, main page


    3. Upon the acceptance of the rules of the payment operator, log in to your bank and make a payment.

     

    No bank on the list means that no contract with an e-payment operator has been signed by the bank – please use a different payment method in such an event.

     

    The fee for e-payment (in the amount of PLN 1.00 regardless of the amount of a transfer) is not charged by UPC but by an operator who processes the payment.

     

    Upon the selection of an amount and redirection to the operator’s website with a list of banks, the UPC Customer also becomes the customer of an operator, through which the payment is processed. The questions concerning the process of payment until this moment should be reported to the operator.

  • 2. Automatic payments with Visa and Mastercard
    1. Log in to My UPC.


    2. On the main page, you will find the button Pay/Zapłać – click it. No button means that you have no outstanding bills.

      My UPC, main page

    3. When choosing a payment method, indicate Choose any form of an automatic payment/Wybierz wygodną formę płatności automatycznej and click Pay/Zapłać.

    4. Open an account in Blue Media - enter your e-mail address, phone number and set your password. Save your card in the Blue Media system and click Pay.

    5. Subsequent bills will be paid automatically. Apart from the notification of a new bill from UPC, you will receive e-mails from Blue Media on a new UPC bill and the upcoming date of charging a credit card.

     

    Following the activation of an automatic payment, you can:

    • change the maximum amount of an automatic payment from your card
    • enable free SMS notifications
    • cancel an automatic payment for a single bill, for example, if you have paid it in a different manner
    • disable automatic payments and remove a payment card
  • 3. Bank transfer
    1. Fill in a bank transfer form available at the website of your bank with the data provided on the UPC bill. Each UPC Subscription has its own, unique number of a bank account assigned to a given subscription number.

       

      Bank transfer data:

       

      xxxx xxxx xxxx xxxx xxxx xxxx xx (bank account number, which is different for each Subscriber)
      UPC Polska Sp. z o. o.
      al. „Solidarności” 171
      00-877 Warszawa


    2. Enter the period for which payment is being made and an identification number in the subject of a bank transfer.


    3. In the event of a transfer from a foreign bank account, enter a relevant SWIFT code before the bank account number. It depends on the bank, to the account of which the payment is being made:

       
      • CITIPLPX - Bank Handlowy;
      • WBK PPLPP - Bank WBK;
      • The name of the bank is provided on the bill, under the bank account number.
  • 4. Direct Debit

    Direct Debit consists in an automatic execution of payments for UPC by the bank. Any change to the services does not influence the execution of payments.

     
    1. Fill in two copies of the Direct Debit Consent.

      If you are not the owner of a bank account, from which you want to pay UPC bills, apart from the Consent (filled in by the owner of a bank account), submit the Statement of Bank Account Owner.


    2. Please leave the original copy in the UPC Store or send it to the following address:
      UPC Polska Sp. z o.o.
      ul. Murckowska 14c
      40-265 Katowice

    3. Upon the receipt of a confirmation of a Direct Debit from the bank, the processing of a payment directly from your bank account will commence. An information will be displayed on the bill stating that the payment will be executed with a Direct Debit.

    4. Until the receipt of a bill with such an annotation, pay the bills on your own.

    5. The entire process of the service completion lasts 1-2 months.
     

    If there is a need for cancelling a Direct Debit payment, fill in two copies of the Withdrawal of the Direct Debit Consent and take it to the UPC Store or send it to the following postal address:
    UPC Polska Sp. z o.o.
    ul. Murckowska 14c
    40-265 Katowice

 

If you want to verify any outstanding payments, as well as the date and amount of the last payment, fill in the following form.

 
 

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