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How to pay a UPC bill

Zmień język na Wybór języka - polskiPolski


Bills may be paid in several ways. Please find the detailed information below.

  • 1. E-payment
    1. Log into My UPC.

    2. Click on Zapłać online/Pay online. No button means that you have no outstanding bills.

    No bank on the list means that no contract with an e-payment operator has been signed by the bank – please use a different payment method in such an event.

    The fee for e-payment (in the amount of PLN 1.00 regardless of the amount of a transfer) is not charged by UPC but by an operator who processes the payment.

  • 2. Automatic payments with Visa and Mastercard
    1. Log into My UPC.

    2. Click on Zapłać online/Pay online. No button means that you have no outstanding bills.

    3. Following the activation of an automatic payment, you can:

      • change the maximum amount of an automatic payment from your card
      • enable free SMS notifications
      • cancel an automatic payment for a single bill, for example, if you have paid it in a different manner
      • disable automatic payments and remove a payment card
  • 3. Bank transfer
    1. You will find bank transfer details on your bill and in My UPC (in the Payment tab click on Dane do przelewu/Bank transfer data):


      xxxx xxxx xxxx xxxx xxxx xxxx xx (each UPC Subscriber has its own, unique bank account number)
      UPC Polska Sp. z o. o.
      al. „Solidarności” 171
      00-877 Warszawa

    2. Enter the period for which payment is being made and an identification number in the subject of a bank transfer.

    3. In the event of a transfer from a foreign bank account, enter a relevant SWIFT code before the bank account number. It depends on the bank, to the account of which the payment is being made:

      • CITIPLPX - Bank Handlowy;
      • WBK PPLPP - Bank WBK;
      • the name of the bank is provided on the bill, under the bank account number.
  • 4. Direct Debit

    Direct Debit consists in an automatic execution of payments for UPC by the bank. Any change to the services does not influence the execution of payments.

    1. Fill in two copies of the Direct Debit Consent.

      If you are not the owner of a bank account, from which you want to pay UPC bills, apart from the Consent (filled in by the owner of a bank account), submit the Statement of Bank Account Owner.

    2. Please leave the original copy in the UPC Store or send it to the following address:
      UPC Polska Sp. z o.o.
      ul. Murckowska 14c
      40-265 Katowice

    3. Upon the receipt of a confirmation of a Direct Debit from the bank, the processing of a payment directly from your bank account will commence. An information will be displayed on the bill stating that the payment will be executed with a Direct Debit.

    4. Until the receipt of a bill with such an annotation, pay the bills on your own.

    5. The entire process of the service completion lasts 1-2 months.

    6. If there is a need for cancelling a Direct Debit payment, fill in two copies of the Withdrawal of the Direct Debit Consent and take it to the UPC Store or send it to the following postal address:
      UPC Polska Sp. z o.o.
      ul. Murckowska 14c
      40-265 Katowice


If you want to verify any outstanding payments, as well as the date and amount of the last payment, fill in the following form.


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